This Privacy Notice for Pneuma Technology Solutions Limited (“we”, “us”, or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at http://www.pnuematechnologysolutions.co.uk or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at n.wood@pneumatechnologysolutions.co.uk.

SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find more details below.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we collect information from third parties?
We do not collect any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with legal requirements. We also process information for other purposes with your consent.

When and with whom do we share personal information?
We may share information in specific situations and with specific third parties.

How do we keep your information safe?
We use organisational and technical processes to protect your data, but no system is 100% secure.

What are your rights?
Depending on where you are located, you have rights regarding your personal information under applicable privacy laws.

How do you exercise your rights?
You can submit a data subject access request or contact us for assistance.

1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you provide voluntarily when you express interest in our Services, participate in activities on the Services, or contact us.
This may include:

• Email addresses
• Phone numbers
• Names
• Job titles
• Contact preferences
• Contact or authentication data
• Billing addresses
• Mailing addresses

Sensitive information: We do not process sensitive information.

Information automatically collected
We automatically collect certain information such as:

• IP addresses
• Browser/device characteristics
• Operating system, language preferences, device name, location
• Usage data (pages visited, searches, date/time)

We may use cookies and similar technologies.
Google API
Our use of data from Google APIs complies with the Google API Services User Data Policy.

2. HOW DO WE PROCESS YOUR INFORMATION?
We process it to:

• Deliver and facilitate services requested by the user
• Respond to inquiries and support requests
• Send administrative information (product details, policy updates)
• Fulfil and manage orders/payments/returns
• Enable user-to-user communication
• Save or protect life/vital interests

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
Under GDPR and UK GDPR, processing occurs on these bases:

• Consent (can be withdrawn anytime)
• Performance of a contract
• Legal obligations
• Vital interests

4. WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION?

We may share data with:

• Government entities
• Performance monitoring tools
• Payment processors
• Sales & marketing tools
• Website hosting providers
• Cloud computing services
• Communication & collaboration tools
• Data analytics services

We may also share in:

• Business transfers
• Use of Google Maps APIs
• With affiliates

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies, pixels, web beacons, etc., for security, site functionality, analytics, and advertising.
We may use Google Analytics and advertising features. Users can opt out via Google tools.

6. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information only as long as necessary or as required by law. Data will be deleted or anonymised when no longer needed.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented organisational and technical security measures. However, no system is completely secure.

8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect or market to individuals under 18. If discovered, we will delete such information.

9. WHAT ARE YOUR PRIVACY RIGHTS?
In the EEA, UK, Switzerland, and some other regions, you may:

• Access your data
• Request correction or deletion
• Restrict processing
• Data portability
• Object to processing
  You have the right to complain to your data protection authority.

Withdraw consent anytime.

10. CONTROLS FOR DO-NOT-TRACK
We do not currently respond to browser DNT signals because no standard is defined.

11. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, as necessary to remain compliant. Updates will show a new “Last Updated” date.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Pneuma Technology Solutions Limited
Data Protection Officer
Central Point
202-206 Linthorpe Road
Middlesbrough, North Yorkshire
TS1 3QW, United Kingdom
Email: hello@pneumatechnologysolutions.co.uk
Phone: 0330 401 1888

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You may have the right to request access, correction, deletion, or withdraw consent.